This article guides new and existing customers to register to the new customer platform OEKO-TEX® Connect.
In case there are already colleagues registered to OEKO-TEX® Connect, please ask them to invite you as a user (see article ‘Inviting a colleague as a User to OEKO-TEX® Connect’). This is the recommended faster process.
Summary of steps:
1. Navigate to OEKO-TEX® Connect Welcome page
2. Register your email, name and password
3. Configure MFA on a multifactor authenticator app on your mobile
4. Verify your email
5. Agree to Terms of Use
6. A New customer - registers your company
6. B Existing customer – contact your accredited certification body contact person
STEP 1:
Start the registration process from the OEKO-TEX® Connect Welcome page:
STEP 2:
Fill in the registration form and create a new password. Note that all fields are mandatory to fill in.
Then click the green button ‘Register’.
STEP 3:
Set up a Mobile Authenticator App on your mobile phone:
You can leave the field ‘Device Name’ and the check box ‘Sign out from other devices’ empty.
Please note: From now on you need to authenticate with the app each time you log in to OEKO-TEX® Connect, so please do not delete the app.
STEP 4:
You will receive a verification e-mail from the sender no-reply@oekotex-notifications.com.
Please make sure to also check your Spam folder and check timely, as the link expires in 7 days.
Click the black box ‘Verify my email address’
If the link has expired, please go back to the OEKO-TEX® Connect Welcome page, select Log in to OEKO-TEX® and click on “Forgot password”, this triggers a password reset email and the verification email again.
STEP 5:
The ‘Terms of Use’ will appear for you to read and confirm:
Make sure to scroll to the bottom, check the check mark ‘I have read, understood and agree to the Terms of Use and the Privacy Policy’ and then click the green button ‘Continue’
STEP 6:
You now have set up your user account, but are not yet linked to your Company Account in OEKO-TEX® Connect, when you see the page “You are not yet associated with a company”
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New customer of OEKO-TEX®, your company has not certified before and is not in certification process with OEKO-TEX® yet
As a next step, you need to register your company as an account, so you can continue with certification.
Please follow the next instructions on ‘How to register a company account’.
- Existing customer, you company has certified previously with OEKO-TEX® or is already in certification process
You now have set up your user account, but are not yet linked to your Company Account in OEKO-TEX® Connect.
Please contact your accredited Certification Body contact person, so they can verify you as a user as well as your Company Account. Your contact person will coordinate with the OEKO-TEX® support to link your user account with your Company account (1-2 business days). You will receive a confirmation e-mail from your contact person or info@oekotex.com confirming linking has been completed and your account is ready to be used.